About Us 719-231-3815
How did you get started doing this kind of work?
What types of customers have you worked with?
These three things are the foundation to our company.
What is the typical process for working with a new customer?
First, we call the customer to get a better understanding of the problem. Next, if we have the expertise to fix the problem we will give a quote over the phone. If this is agreed upon by the customer we obtain the address for repairs. Last, we schedule an appointment time and stay in contact with the customer as to any deviation.
Describe a project you are fond of. How long did it take?
My favorite project was for a gal named Louise. She called us and was upset that the spring on her garage door was broken. We went out to fix the problem. Her garage had been built in the 1920’s and was very small. The entrance was in an alley and needless-to-say she could barely pull her car into the garage. The door was an up and over garage door made from 2×4’s and sheet metal. The springs protruded into the doorway 4″ on each side. Louise told us she had a scratch on her car from one of the springs and she didn’t like how small the opening was. She told us she had another garage door company come by the day before they told her they could fix the problem, but it would be very expensive and they would need to make the garage door 9″ smaller to accommodate a new roll up door. Given the current size, she couldn’t make it smaller. So, she called us.
We bid the job for half what the other company was asking. The door was every bit of a challenge, but with some creative engineering and team work we got a new roll-up door put in. And we managed to keep the opening the same size. Louis was more than grateful.
The take-away from the story is not that the job got done…that type of thing happens every day. But the extra effort we put in is appreciated and the relationship we built with Louis is priceless. This is what makes a company great.